1. General

Ozeplan is an online platform that connects people planning a photovoltaic installation, energy storage or installation service with installation crews and their companies, and with partners providing formal services and wholesalers.

The service runs in the browser and in the Android and iOS app. It is provided by the operator named at the end of these terms.

Terms used: client – a person looking for a crew or running an investment; company – a business registered in the service that owns crews; crew – an installation team of a company with a public profile; partner – a wholesaler or service provider (e.g. grid operator notifications) with access granted by the administrators; user – anyone using the service.

You must be an adult (18+) to create an account. A person acting for a company confirms they are authorised to do so.

2. Services and conclusion of the contract

The operator provides the following services free of charge:

The contract for search and crew profiles is concluded when you open the service and ends when you leave it. The account contract is concluded on first sign-in and acceptance of these terms, for an indefinite period.

The service shows no advertising and charges no fees to clients, companies or partners. Paid services could only be introduced by amending these terms and would not apply to you without your consent.

3. Technical requirements, security and accessibility

You need an internet-connected device with a current browser (Chrome, Edge, Firefox or Safari released within the last 2 years) with JavaScript enabled, or the Android or iOS app in the version listed in the app store, and an active e-mail address. Two-step verification needs an authenticator app.

Using the internet carries risks such as malware, phishing and account takeover. We never ask for your sign-in code by message, phone or chat. Keep your software up to date and protect access to your e-mail and devices. Report a suspected account takeover promptly to the operator e-mail address given at the end of this document.

The service stores on your device only the data described in the privacy policy: the sign-in session, settings and the queue of unsent messages.

We design the service to WCAG 2.1 level AA: keyboard and screen-reader support, contrast, text scaling and dark mode. Report accessibility problems to the operator e-mail address given at the end of this document.

4. Account and sign-in

You sign in with a one-time code sent to your e-mail address and, where the operator enables it, with a Google or Apple account. You can turn on two-step verification with an authenticator app; it is mandatory for administrators.

The account is personal. Provide true information and do not share codes with others.

5. Role of the service

The service is not a party to contracts between a client and a crew or between a crew and a partner. Crews and partners are traders. You conclude the installation contract directly with the crew company, which is responsible for the offer, pre-contract information, the right of withdrawal, conformity, statutory warranty, guarantee and payments. Your consumer rights against the crew come from the law, not from these terms.

A company marked as verified means the administrators checked its data in the VAT taxpayer register and the documents it sent. A credential marked as checked means the administrators reviewed the document. This is not a guarantee of the quality of work.

6. Search and order of results

Search results include only published, non-hidden crews with a confirmed base location, whose base lies within 50 km of the chosen place and whose declared coverage includes it. Category, availability and verification filters narrow the results as you choose.

The order is determined only by the straight-line distance between the crew base and the chosen place, nearest first. At equal distance a fixed crew identifier decides. We accept no payment for placement or highlighting. Ratings, company verification and activity in the service do not change the order.

7. Rules for clients

An enquiry contains your name, phone number, e-mail, town and description. The crew has 72 hours to reply; after that the enquiry expires and the service suggests searching for another crew.

Revealing a crew phone number is subject to a daily limit. The crew sees the name of the person who revealed its number and the date.

8. Reviews and how they are verified

Only a client who took part in an investment with the crew in the service may review it, after the investment is marked completed. One investment allows one review. People linked to the crew company cannot review it. Authors may edit a review for 30 days. Reviews show the author first name and the initial of the surname.

We publish all reviews, positive and negative. We do not pay for reviews and take no payment for publishing or hiding them. Crews cannot delete reviews; they may reply once and report them to the administrators. We hide reviews only for the reasons in section 14. The average rating covers visible reviews.

Posting or commissioning false reviews, or making benefits conditional on a positive review, is prohibited.

9. Rules for companies, crews and partners

A company provides true data, including the tax number (NIP) checked in the VAT taxpayer register. Credentials must be current and concern people working in the crew. A company uploading an employee credential is responsible for the legal basis and for informing that person. Redact the PESEL number and other data not needed for verification.

A published crew profile is public. The base address stays private; clients see an approximate location according to the chosen privacy setting. The profile also appears on local pages of the service, in the sitemap and in structured data read by search engines.

A company can access the data it entered and the statistics of its crews (views, contacts, enquiries). Client contact data from enquiries go only to the crew concerned and are never shared with other companies. After termination the company may request its data within 30 days at the operator e-mail address given at the end of this document.

A partner acts only within the scope granted by the administrators: submitting prices of its source or fulfilling orders the client agreed to.

10. Processing of data on behalf of companies

Data a company enters into its tools (manual enquiries, notes, tasks, assignments) are processed by us on the company behalf as a processor. The company is the controller and entrusts us with the processing for as long as it uses the panel, solely to provide the panel services.

We process these data only on the documented instruction of the company, which is its use of the panel features. We ensure confidentiality of the people with access, the security measures described in the privacy policy and assistance with data subject rights. We use the sub-processors listed in the privacy policy; we announce changes in advance and the company may object by terminating the contract.

We notify the company of a personal data breach concerning these data without undue delay. The company may request the information needed to demonstrate compliance with Article 28 GDPR. After the contract ends we delete or anonymise these data unless the law requires their retention.

11. Investment room and partner services

The investment room is for conversation, exchanging documents and photos, and agreeing stages and formalities between the client and the crew. Its content is visible to the room participants. Crew managers may grant or revoke access for crew members.

The crew may order a service from a partner, for example a grid operator notification. The partner sees only the order and the documents chosen by the crew, and only after your consent, for the duration of the order. You may refuse consent.

12. Catalogue and prices

Catalogue prices are net prices submitted by installers or partners and approved by the administrators, with their source and validity period. They are visible to signed-in installers, are for information only and are not an offer under the Civil Code.

The submitter is responsible for the accuracy of the price, source and validity period, including CSV or XLSX imports. Submit current or historical prices only; never planned prices or arrangements with competitors. The administrators may reject or withdraw a price with a reason.

13. User content and licence

Illegal, offensive or misleading content, spam, impersonation of other people or companies and personal data of third parties without a legal basis are prohibited. Do not publish photos revealing a client address without the client consent.

You keep your rights to the content you add (photos, descriptions, reviews, documents). You grant the operator a free, non-exclusive licence without territorial limits, for as long as the content is in the service plus the retention period in the privacy policy, to record and reproduce it digitally, store it on servers, process it technically (e.g. resizing, metadata removal) and make it available in the service according to visibility settings; for public content (profile, portfolio, reviews) also on local pages and in data for search engines.

You confirm you hold the rights to the content and the consent of the people shown in photos.

14. Reporting content and moderation

Anyone, also without an account, may report content they consider illegal or contrary to these terms: with the "Report" button on a crew profile, review, portfolio photo or credential and in the investment room, with the form at /zglos, or by e-mail to the operator e-mail address given at the end of this document. A notice should include the reasons, the exact address or identification of the content, the name and e-mail of the notifier (not required for content concerning child sexual abuse) and a statement that the notice is accurate and made in good faith. We confirm receipt and inform you of the decision: by e-mail if you have no account, in the service if you do.

Notices are reviewed by people. Automated tools are used only for limits (e.g. numbers of phone reveals and enquiries), expiry of enquiries after 72 hours, removal of photo metadata and comparison of a company name with the VAT register. They never remove content without a human decision.

We may hide content (a message, document, review or photo), hide a crew profile, restrict a feature, temporarily block an account or terminate the contract. We consider the severity and repetition of the infringement and the fundamental rights of users, including freedom of expression. Hidden content stays in the service records and may be restored.

We inform the author of the content or the account owner of the decision by e-mail at the latest when it takes effect; the statement is also shown in the account under "Moderation decisions": the scope and duration of the restriction, the facts, the section of these terms, whether automated means were used and how to appeal. You may appeal within 6 months in your account, through the link in the statement e-mail (which also works for a blocked account) or at the operator e-mail address given at the end of this document. A person handles the appeal within 14 days, where possible not the one who made the decision; a review by the same person is recorded.

You may also go to court, use a certified out-of-court dispute settlement body (Article 21 of Regulation 2022/2065) or complain to the Digital Services Coordinator (in Poland the President of the Office of Electronic Communications, UKE).

We may, after a warning, suspend for a reasonable period the account of a person who frequently provides manifestly illegal content or frequently submits manifestly unfounded notices. We report content suggesting a criminal offence threatening life or safety to the competent authorities.

15. Restriction, suspension and termination for companies

Before, or at the latest when, a restriction or suspension of a company or crew profile takes effect, the company owner receives a statement of reasons with the facts and grounds. Owners and assigned leaders also receive an in-app notification.

We may terminate the contract with a company for important reasons: infringement of these terms, loss of qualifications, false data, removal from the register or closure of the service. We give a statement of reasons and 30 days notice. The notice period does not apply where the law or an authority order requires otherwise or after repeated infringements.

The company may clarify the facts at the operator e-mail address given at the end of this document; we consider the clarification before termination. The company may terminate at any time.

16. Continuity and liability

We aim for continuous operation of the service. Where possible we announce maintenance in advance and schedule it at low-traffic times.

Our liability for user content is as set out in Article 6 of Regulation 2022/2065: once we obtain reliable knowledge of illegal content we promptly disable access to it. We are not liable for the performance of contracts between users, as we are not a party to them. Towards businesses we are not liable for lost profits.

These limits do not apply to intentional damage or personal injury and do not restrict the mandatory rights of consumers.

17. Termination, withdrawal and inactivity

You may terminate the contract at any time by deleting your account in "Your data" or by writing to the operator e-mail address given at the end of this document. The owner of a company with other members must hand the company over first.

A consumer may withdraw from the account contract within 14 days of its conclusion without giving a reason, in the same way. If the service does not conform to the contract, complain under section 18; the rights under chapter 5b of the Polish Consumer Rights Act apply where applicable.

We may terminate the contract for important reasons with 30 days notice and a statement of reasons, or with immediate effect for a gross infringement (e.g. impersonation, fraud, illegal content). We will announce the closure of the service at least 30 days in advance and allow data export.

An account unused for 24 months will be deleted. We send a notice 30 days before; signing in during that time keeps the account.

18. Complaints

Send complaints about the service by e-mail to the operator e-mail address given at the end of this document or in writing to the operator address given at the end of this document. Include your account e-mail, a description of the problem and what you expect. We reply within 14 days to the e-mail address the complaint came from or to the postal address.

Complaints about a contract with a crew or partner go to them directly. The service is not a party to that contract.

19. Points of contact

Single point of contact for Member State authorities, the European Commission and the European Board for Digital Services, and for users: the operator e-mail address given at the end of this document. Languages: Polish and English. Replies are handled by people, not only automated tools.

20. Governing law and disputes

Polish law applies. Consumers keep the protection of the mandatory rules of their country of habitual residence. Disputes with consumers go to the court competent under the general rules, disputes with businesses to the court competent for the operator seat.

Consumers may get help from the municipal consumer ombudsman, the Trade Inspection and the out-of-court dispute resolution bodies listed by the President of UOKiK (polubowne.uokik.gov.pl). After a complaint we will tell you whether we agree to out-of-court resolution.

21. Changes to these terms

We may amend these terms for important reasons: changes in the law or authority decisions, changes in the scope or method of the services, changes of technical providers, or to prevent abuse or improve security.

We notify you by e-mail and in the service at least 15 days before a change takes effect, unless a shorter period follows from the law or an authority order. Before that date you may terminate by deleting your account. Once the change takes effect the service asks you to accept it. Changes are not retroactive. Each version of the terms is dated.